Article 1 (Purpose)
These Terms of Service ("Terms") govern the use of Bati (the "Service") operated by BatiAI
Inc. (the "Company"). These Terms outline the rights and obligations of the Company and its
members, as well as other necessary matters related to the use of the Service.
Article 2 (Effect and Amendment of the Terms)
1) These Terms take effect when posted on the website's homepage (https://bati.ai,
hereinafter referred to as the "Website") or when notified to members via email.
2) The Company may amend these Terms without prior notice, provided that such amendments do
not violate relevant laws. The amended Terms take effect when posted or notified as
described in paragraph 1.
3) When amending the Terms, the Company will specify the effective date and reasons for the
amendment and notify users at least seven days in advance on the homepage. However, if the
amendments are disadvantageous to members, the Company will provide at least a 30-day prior
notice period. In this case, the Company will compare the existing and amended Terms to make
it easy for users to understand.
4) By agreeing to these Terms, you agree to regularly visit the website to check for
changes. The Company is not responsible for any damages incurred by users due to their
failure to review changes to the Terms.
5) If you do not agree with the amended Terms, you may terminate your membership. If you
continue to use the Service after the effective date of the amended Terms, it will be
considered as your acceptance of the changes.
6) Matters not specified in these Terms and the interpretation of these Terms will be
governed by the Act on the Consumer Protection in Electronic Commerce, the guidelines for
consumer protection in electronic commerce as determined by the Fair Trade Commission, and
relevant laws or customary practices.
Article 3 (Definition of Terms)
The terms used in these Terms are defined as follows:
1) "Member," "User," or "Customer" refers to an individual who has entered into a service
agreement with the Company and has been assigned a user ID to receive the Service.
2) "Service Agreement" refers to the agreement between the Company and the User for the
provision of the Service, synonymous with "Membership."
3) "Termination" refers to the termination of the Service Agreement by either the Company or
the Member, synonymous with "Membership Cancellation."
4) "Service" refers to the web-based Excel and business process automation (RPA) software
provided by the Company through Bati, accessible via the application.
5) "Template" refers to pre-made web-based Excel and automation forms provided by the
Company through Bati, consisting of various "graphs, charts, images, shapes, text, etc."
Templates can be edited using the web-based Excel software ("Web Excel") provided within
Bati. User-generated content created through "Web Excel" is also considered a Template and
is specifically referred to as "User Template."
6) "Component" refers to Bati-specific menu options within Web Excel that allow users to
utilize additional functions, such as element insertion, chart creation, web crawling, API
integration, data collection, cleaning, processing, and Excel AI functions.
7) "Credit" refers to points used to access automation functions within the BatiAI Service.
Credits are automatically recharged monthly through a subscription plan, and any remaining
credits are automatically forfeited upon the end of the subscription period.
8) "BatiCash" refers to prepaid electronic currency used for sending SMS, MMS, and KakaoBiz
messages within Bati, deducted as payment for message transmission fees.
Article 4 (Formation of the Service Agreement)
1) The Service Agreement is formed when the Company approves the service application
submitted during member registration.
2) Agreement to these Terms is deemed to have been given by clicking the "Agree" button
during the service application process.
3) The Company may request identity verification and personal authentication as necessary,
following relevant laws.
Article 5 (Service Application)
1) To use the Service as a member, the applicant must provide the information requested by
the Company. The provided information is managed according to the Company's Privacy
Policy.
2) All members must provide their own personal information to use the Service. If a member
uses another person's information or registers false information, they cannot claim any
rights related to the Service and may be subject to legal penalties.
3) The ID of a member who applies using another person's information may be deleted.
4) Membership registration must be completed using truthful information. The Company may
take verification measures regarding the information provided by the member. Members must
cooperate actively with the Company's verification measures; otherwise, the Company may
consider the information registered by the member as fraudulent.
5) The Company distinguishes between paid and free members based on service usage. Paid
members are further divided into tiers based on the target audience, and each tier may have
different service features and application scopes.
Article 6 (Technical Requirements for Service Use)
1) The Service can only be used normally if the following are
met. The Company is not responsible for any objections raised by users due to
non-compliance with these requirements.
- Operating System (OS): PC, Mobile (Android OS, iOS)
- Web Browser: Chrome Browser is recommended (Most browsers, except Internet
Explorer, are compatible, but some features may not work).
Article 7 (Protection and Use of Personal Information)
1) The protection and use of personal information are governed by relevant laws and the
Company's Privacy Policy. The Company strives to protect members' personal information as
required by relevant laws.
However, members must take care to prevent their passwords from being exposed to others. The
Company is not responsible for any information disclosed due to the member's negligence.
2) The Company may provide members' personal information to third parties within the limits
permitted by law in the following cases:
① When requested by an investigative agency or other government agency
② When necessary for information protection tasks, such as verifying violations of laws or
the Terms
③ When required by law
Article 8 (Service Restrictions)
1) The Company may restrict or withdraw a member's use of the Service without prior notice
in the following cases:
① If the member has signed up using another person's email
② If the member uses the Service for fraudulent purposes
③ If the member uses the Service for illegal purposes or to harm public order and morals
④ If the member uses the Service for purposes that violate the intent of the Youth
Protection Act
⑤ If the member uses the Service for purposes that violate other relevant laws
⑥ If the member uses the Service to harm the Company's interests or for purposes related to
a competitor of the Company
⑦ If the member violates other provisions of these Terms or the Company's policies
2) The Company may restrict the use of the Service until the reasons for restriction are
resolved if the following occurs:
① If the Company lacks the necessary facilities
② If the Company faces technical difficulties
③ If other Company-related issues make service provision difficult
However, in the case of paid members, the provisions of Article 13 (Cancellation and Refund)
apply.
Article 9 (User ID Assignment and Changes)
1) The Company assigns user IDs to members according to the Terms.
2) User IDs cannot be changed in principle, but if necessary, the member must cancel the
existing ID and re-register with a different ID.
3) The Company may change or suspend the use of user IDs at the member's request or at the
Company's discretion if:
① The user ID contains personal information that could infringe on privacy
② The user ID is offensive or violates public morals
③ The user ID is identical or similar to the name of the Company, its services, or its
operators, causing confusion or misunderstanding
④ There are other reasonable grounds
4) The member is responsible for managing their user ID and password. The member is
responsible for any damages resulting from negligence in management or unauthorized use by
third parties, and the Company is not liable.
5) Other matters related to the management and changes of user personal information are
governed by the Privacy Policy within the Service.
Article 10 (Company Obligations)
1) The Company will provide the Service on the desired start date if there are no special
circumstances.
2) The Company will repair or restore any facilities without delay in case of malfunctions
to ensure continuous and stable service provision.
3) The Company must disclose and comply with the Privacy Policy to protect personal
information.
4) The Company must consider and improve upon any justified opinions or complaints raised by
members. However, if immediate action is difficult, the Company must notify the member of
the reason and the processing schedule.
Article 11 (Member Obligations)
1) Members must provide truthful information when applying for membership or changing their
member information. If it is discovered that a member has provided false or another person's
information, they cannot claim any rights related to the Service.
2) Members must comply with the provisions of these Terms, other Company regulations,
notifications, and relevant laws. Additionally, members must not engage in activities that
interfere with the Company's business, damage the Company's reputation, or harm others.
3) Members must comply with the Youth Protection Act and other relevant laws. Members who
violate these laws will be subject to penalties under the relevant laws.
4) Members must manage their assigned IDs and passwords directly. Members are responsible
for any problems arising from their negligence.
5) Members may not engage in business activities using the Service without the Company's
prior consent. The member is responsible for any consequences of such business activities,
and the member is liable for any damages caused to the Company. The Company may limit the
member's use of the Service and take legal action for damages.
6) Members may not transfer, sell, or lease their usage rights or other contractual
positions to others without the Company's express consent, nor may they provide them as
collateral.
7) Members must not infringe upon the intellectual property rights of the Company or third
parties.
8) Members must comply with the "Information and Communications Network Act" and other laws
and are responsible for any civil or criminal liability arising from sending spam or illegal
spam.
9) Members must register their caller ID in advance and send messages using only the
registered number per the "Telecommunications Business Act Article 84-2 (Prohibition of
False Caller ID and Protection of Users)." (Exceptions apply as permitted by the
Telecommunications Business Act and related laws.)
10) Members must not engage in any of the following activities, and the Company may impose
restrictions on the member's use of the Service and take legal action if they do:
① Registering false information when applying for membership or changing member
information
② Using another user's email ID, password, etc.
③ Impersonating the Company's management, employees, or related parties
④ Hacking the Company's servers, arbitrarily changing part or all of the posted information,
or using the Service abnormally without special rights
⑤ Exploiting bugs in the Company's program
⑥ Acquiring paid membership rights through abnormal means
⑦ Harming or deliberately interfering with the Service
⑧ Engaging in business activities using the Service without the Company's prior consent
⑨ Transmitting, posting, or distributing content that infringes upon others' patents,
trademarks, trade secrets, copyrights, or other intellectual property rights through the
Service
⑩ Transmitting, posting, or distributing obscene content or content that violates the
Juvenile Protection Act or Criminal Act through the Service
⑪ Transmitting, posting, or distributing content that could harm others' privacy or infringe
on their honor through the Service
⑫ Harassing, threatening, or persistently causing discomfort or inconvenience to specific
users
⑬ Collecting or storing other users' personal information without the Company's consent
⑭ Engaging in objectively deemed criminal acts
⑮ Violating other provisions of these Terms or other notices and regulations posted on the
website
⑯ Engaging in any other acts that violate relevant laws
11) Members who use the Company's messaging service must comply with the following
obligations. Failure to do so may result in service restrictions and legal action:
① Members must comply with the "Information and Communications Network Act" and other
relevant laws when sending messages.
② Members must register their caller ID in advance and send messages using only the
registered number per the "Telecommunications Business Act Article 84-2 (Prohibition of
False Caller ID and Protection of Users)."
③ Members must provide accurate and truthful information when submitting proof of caller ID
registration. The member is responsible for any false information provided in the
documentation.
④ Members must not send mobile phone advertisements without the recipient's prior consent
under the revised Information and Communications Network Act of May 28, 2014. When sending
advertising text messages, members must start the message with the word "(Advertisement)"
and provide a free opt-out method.
Article 12 (Paid Services)
1) Bati membership registration and service are free of charge. However, free users may have
limitations on the number of RPA features, templates, "User Templates," and components they
can use, or they may have restrictions on certain features of the Service.
Paid members may have different benefits based on the purpose of use and target audience.
The Company's pricing policy and license regulations, published on the website, govern paid
and free service usage.
2) Paid services operate on a subscription basis, where users prepay for a specific period
and use the Service during that period. The service period is automatically renewed with a
recurring payment subscription plan, and users are automatically charged on a monthly or
annual basis using the registered payment method.
Automatic payments are processed as follows:
① Payments are automatically processed on the same day every month/year based on the initial
payment date.
② If the corresponding payment date does not exist in a given month, the payment is
processed on the last day of that month. For example, if the payment date is the 31st, the
payment will be processed on the 30th in April, June, September, and November, and on the
28th or 29th in February. The payment date returns to the original date the following
month.
3) Paid services can be subscribed to for one month or one year, and a discounted price may
apply depending on the subscription period, which is published on the website.
4) The Company may establish differentiated pricing plans for paid services based on the
target audience or features provided, such as "public institutions/non-profit
organizations," and members can upgrade to a higher pricing plan through the "Upgrade Plan"
option.
5) The Company may change the price and policy of paid services without prior notice, but
the changed price and policy will not apply to paid members during their current
subscription period.
6) Paid services can be paid for using a payment method chosen by the member from the
payment methods specified by the Company.
7) Paid users cannot transfer, sell, or lease their paid service usage rights to others.
8) The Company may provide additional functions through partnership services with other
companies.
9) In the case of BatiCash used for message sending, the messaging service can only be used
with a prepaid balance obtained through legitimate means. When the balance is fully
depleted, users can recharge (purchase) to continue using the Service.
Article 13 (Changes to Paid Services)
1) Paid services purchased by members cannot be changed in principle. Members must cancel
the service and subscribe to a different plan. However, for some plans, the Company may
allow changes upon request, such as a reservation for a change after one month or an
immediate change.
2) For change reservations, members can use the existing purchased plan until the expiration
date of the current subscription period, after which the requested plan will be applied from
the next day.
3) For immediate changes, the existing purchased plan is terminated immediately, and the
requested plan is applied immediately after the request is processed.
4) If a member requests to downgrade to a lower pricing plan, all benefits provided under
the existing plan will be forfeited. The Company may claim damages for any undue benefits
received under the existing plan.
Article 14 (Cancellation, Refund, and Suspension of Paid Services)
1) Due to the nature of digital content, paid services purchased by members cannot be
canceled in principle. Therefore, please consider carefully before making a payment.
However, the following cases may qualify for a refund or free extension of the service
period:
① If a member has not used the paid service at all (i.e., has not used any paid service
features), they may request a cancellation (contract termination) within seven days of the
payment date.
② If a paid member requests a refund after the cancellation period (within seven days of the
paid service supply date), the refund amount will be calculated by deducting the amount
corresponding to the days used and 10% of the remaining service fee.
③ When calculating the refund amount according to paragraph 2, if the service period has
different discount rates based on the subscription period, and the user cancels the
long-term contract (annual payment) after the short-term discount period, the short-term
discount rate will apply.
④ If a paid member cancels a recurring payment for paid services, they can continue to use
the service during the remaining contract period after the cancellation.
⑤ Cancellation can be made through the paid member's service screen, and the cancellation
takes effect when the Company receives the member's request. The Company will notify the
member promptly after receiving the cancellation request.
⑥ The Company may deduct fees or charges incurred by the Company following the "Guidelines
for the Protection of Content Users" established under Article 28 of the "Content Industry
Promotion Act."
⑦ The Company is not obligated to refund the payment for paid services received as a gift,
promotion, or other unpaid methods.
⑧ If a member violates their obligations under these Terms, the Company may terminate the
contract, restrict service use, or claim damages. If a refund is due after contract
termination, the Company may deduct the amount the member is liable for from the refund.
Members may appeal the Company's actions according to the Company's procedures, and if the
appeal is valid, the Company may resume service use. If the member proves they were not at
fault, the Company will extend the service period by the duration of the suspension.
⑨ For recurring payment plans, if a paid member fails to pay the service fee, the plan may
be automatically terminated. To maintain the service, the paid member should prevent any
delays in payment or payment methods.
⑩ If a paid member terminates their membership, the paid service is immediately terminated,
and no refund is available. The member's information and service usage history are handled
per these Terms and applicable laws.
2) If a refund request is made after the cancellation period (within seven days of the
payment date) or if the request falls under the reasons for cancellation restrictions
specified by the "Act on the Consumer Protection in Electronic Commerce," the "Content
Industry Promotion Act," or other relevant laws, the refund may be restricted.
3) Refunds can only be made to the account in the payer's name.
4) In the case of BatiCash, refunds are not available for unused credits due to simple
change of mind or for credits provided as part of compensation or benefits under the
contract with the Company. Refunds are available only if the refund is due to the Company's
fault.
5) BatiCash may not be refundable if the account and recharge information are deleted due to
prolonged inactivity (5 years).
Article 15 (Refund Procedure)
1) Refund requests under Article 14 (Cancellation and Refund) must be made by the member
through their Bati payment history.
2) Refunds will be processed within three business days from the date the Company responds
to the member's request. If a refund is not possible, the Company will notify the member in
advance. However, for payment methods that require payment confirmation, the refund will be
processed within three business days from the payment confirmation date.
3) Upon confirming the member's cancellation request, the Company will suspend the billing
or cancel the payment for the corresponding service within three business days and refund
the payment using the same method used for payment. However, if the Company has provided
prior notice to the member via email or the website, or in the following cases, the refund
method and period may vary:
① For payment methods requiring payment confirmation, within three business days from the
payment confirmation date.
② For cases where the payment method's provider has pre-agreed with the Company on the
billing suspension or cancellation period, but the refund is requested after the
deadline.
③ If the member does not immediately provide the necessary information or documents for
processing the refund (e.g., failure to submit account and ID copies for cash refunds, or
providing an account under a different name).
④ If the member explicitly requests a specific refund method.
Article 16 (Refund of Overpayment)
1) The Company will refund the entire overpaid amount using the same payment method used for
the payment. If the same method cannot be used for the refund, the Company will notify the
member in advance.
2) If the overpayment occurred due to the Company's fault, the entire overpayment will be
refunded. However, if the overpayment occurred due to the member's fault, the member must
bear the costs associated with the refund, which the Company may deduct from the overpayment
before processing the refund.
3) If the Company refuses to refund the overpayment, it must prove that the fee was validly
charged.
Article 17 (Service Hours)
1) The Service is available 24/7, 365 days a year, unless there are special circumstances
related to the Company's business or technical issues. However, the Company may temporarily
suspend the Service on designated days or times for regular system maintenance, expansion,
or replacement, and will notify members in advance through the website and application.
2) The Company may temporarily suspend the Service without prior notice due to urgent system
maintenance, expansion, or replacement, or for other reasons deemed appropriate by the
Company, including replacing the Service with a new one.
3) The Company may restrict or suspend all or part of the Service if normal service
provision is impossible due to national emergencies, power outages, facility malfunctions,
or service usage surges. In such cases, the Company will notify members of the reason and
duration of the suspension before or after the fact.
Article 18 (Member ID Management)
1) Members are responsible for managing their user ID and password.
2) The Company uses the email registered during membership as the member's unique identifier
for user management purposes, and user IDs (emails) cannot be changed. If a member wishes to
change their ID, they must cancel their existing account and re-register with a new ID.
3) Members are responsible for any usage errors or unauthorized use by third parties
resulting from their user ID and password.
Article 19 (Template Management)
1) The Company may delete, move, or refuse to register any "User Template," content, post,
or material without prior notice if it falls under any of the following categories:
① Content that severely insults or defames other members or third parties
② Content that violates the Youth Protection Act, such as certain information, text, or
shapes
③ Content that is obscene or links to obscene sites in violation of the Youth Protection
Act
④ Content that promotes illegal copying or hacking
⑤ Content objectively recognized as being associated with criminal activity
⑥ Content that infringes on the copyright or other rights of other members or third
parties
⑦ Content deemed to violate other relevant laws
Article 20 (Copyright)
1) The Company owns the copyright for templates and data saved during the Service. However,
the intellectual property rights of the data posted or registered by members belong to the
members.
2) If a member uploads images or other content that violates another's copyright, the member
bears all legal responsibility, and the Company is not liable.
3) The Company may delete, move, or refuse to register "User Templates" or other content
created by members without prior notice if it violates any of the categories in Article 19
(Template Management).
4) The Company may use content from "User Templates" uploaded by members to the community as
marketing materials.
5) Members may not process, sell, or commercially use the information obtained through the
Service, and members are responsible for any issues arising from violations.
Article 21 (Data Retention and Disposal)
1) Members must back up and store their data separately during Service use. The Company has
no obligation to back up or provide the member's data. The Company is not responsible for
data leakage, loss, or deletion resulting from the member's negligence in fulfilling this
obligation.
2) Upon service termination due to the expiration of the service period or termination of
the Service Agreement, the Company will immediately dispose of all data, including member
information. However, the following information is retained for a certain period according
to relevant laws, during which the personal data or files are stored and managed separately
and then destroyed after the retention period ends:
① Some personal information of the data subject (primary administrator) collected during
free trial service applications
② Records related to contracts or withdrawal of subscriptions
③ Records related to consumer complaints or dispute resolution
※ Details regarding data disposal can be found in the Privacy Policy.
Article 22 (Provision of Information)
1) The Company may provide members with information deemed necessary for service use through
on-screen messages, email, postal mail, etc.
2) The Company may request additional personal information from members with their consent
for service additions, improvements, or introductions.
Article 23 (Advertisement Display and Transactions with Advertisers)
1) Members using the Company's Service are deemed to have agreed to the display of
advertisements during Service use.
2) The Company is not responsible for any losses or damages resulting from participation in,
communication with, or transactions with advertisers conducted through the Company's
Service.
Article 24 (Service Restrictions)
1) The Company may restrict service use without prior notice if a member violates Article 11
or engages in any of the following activities:
① Using vulgar or obscene user IDs or nicknames
② Using another member's ID and password
③ Registering as a member using another person's information
④ Severely insulting other members or obstructing their use of the Service
⑤ Harming or deliberately interfering with the Service
⑥ Engaging in activities that disrupt the normal operation of the Service
⑦ Transmitting or posting information prohibited by the Youth Protection Act or other
relevant laws
⑧ When requested by public institutions such as the Korea Communications Commission
⑨ Violating other provisions of these Terms or other regulations set by the Company
⑩ Engaging in activities that violate other relevant laws
2) Service restrictions are classified as temporary suspension, permanent suspension, or
termination of the Service Agreement.
3) The Company will notify restricted users by email within seven days and provide an
opportunity to explain. If the explanation is valid, the restriction may be lifted.
① Paid users who prove they were not at fault through the Company's established procedures
may have their service extended by the period of restriction.
4) The Company may restrict the use of the messaging service without prior notice in the
following cases:
① If the member violates the "Information and Communications Network Act" by sending
advertisements without mandatory labeling and the Company becomes aware of the violation
through reports or complaints, the service will be suspended for seven days. Even if the
mandatory labeling is complied with during the suspension, the service will remain suspended
for seven days.
② If the member's transmission of advertising information causes or may cause disruptions to
the Service.
③ If the Service provided to the member is used for illegal advertising information
transmission.
④ If the member deliberately manipulates the caller ID or sends messages using unregistered
caller IDs.
Article 25 (Dispute Resolution)
1) The Company convenes and operates a damage compensation committee as needed to reflect
legitimate opinions or complaints from members and process compensation for damages.
2) The Company prioritizes handling complaints and opinions submitted by members. If
immediate processing is difficult, the Company will notify the member of the reason and the
processing schedule.
3) If a dispute arises between the Company and a member related to e-commerce, the member
may follow the dispute resolution process determined by the Fair Trade Commission or a
dispute resolution agency requested by the city or provincial governor.
Article 26 (Disclaimer)
1) The Company is exempt from liability for providing the Service in the event of force
majeure, such as natural disasters, wars, or other events of a similar nature.
2) The Company is exempt from liability for damages resulting from the suspension or
abnormal provision of telecommunications services by the telecommunications service
provider.
3) The Company is exempt from liability for damages resulting from unavoidable reasons such
as maintenance, replacement, or regular inspections of service facilities.
4) The Company is not responsible for damages caused by the user's system environment,
communication service provider, or hosting company's issues beyond the Company's
control.
5) The Company is not responsible for damages or service disruptions caused by the member's
negligence.
6) The Company is not responsible for damages caused by the user's device, or if the member
provides inaccurate personal information or email addresses.
7) The Company is not responsible for damages resulting from materials obtained while using
the Service. The Company is not liable for mental or material damages caused by other
members while using the Service.
8) The Company is not responsible for the reliability, accuracy, or content of templates or
other content, posts, or materials registered within Bati.
9) The Company is not responsible if a member's template or content registered within Bati
infringes on another's copyright. The member is responsible for any legal issues that
arise.
10) The Company is not obligated to intervene in disputes between members or between members
and third parties arising from the use of the Service and is not responsible for any
resulting damages.
11) The Bati website and application may experience hardware and software errors. The
Company will do its best to prevent errors, but the Company is not responsible for damages
caused by the loss of work due to errors.
12) The Company is not responsible for data loss, material or mental losses, business
disruptions, or other damages resulting from service disruptions or communication
failures.
13) The Company may change the content, software, posts, etc., without prior notice.
14) Members cannot hold the Company liable if the final recipient does not receive a message
due to the "Spam Blocking Service" provided by each telecommunications service provider as
part of the government's "Comprehensive Spam Prevention Measures."
Article 27 (Jurisdiction and Governing Law)
1) Matters not specified in these Terms will be governed by relevant laws.
2) For paid members, separate terms and policies determined by the Company may apply.
3) If a dispute arises from using the Service, the court with jurisdiction over the
Company's location will have jurisdiction.
4) Korean law applies to e-commerce disputes between the Company and users.
This policy has been in effect since February 1, 2023.
